TOWNHOME LANDSCAPES - TERMS OF SERVICE

INTRODUCTION
This document outlines the complete terms of service ("Terms") between Treehous, LLC, operating as Townhome Landscapes ("we", "us", "our") and our clients ("you", "your", "client"). By utilizing our services, you agree to be bound by these Terms.

 

1. SERVICE ENGAGEMENT

1.1 Accepting a Quote

To accept a quote, you may:

- Click the "Accept" button in the Client Hub
- Email sales@townhomelandscapes.com with the subject "I Accept Quote Number [#]" or in the email thread the proposal was
- Make the required deposit, if specified in the quote

 

Once a quote is accepted, a contract is formed between you (and any party you represent) and Treehous, LLC. 

 

1.2 Required Deposits

A down payment is required before the start of any contract. The amount will be stated in the contract. Making the down payment constitutes affirmation of the contract and binds all parties to the terms. Service will not begin without completion of the down payment.
If you prefer not to store a payment card on file, we require payment in advance for the entire season or one-time job. Contact your Sales Representative or sales@townhomelandscapes.com to request a quote for the entire season. A 10% discount will be applied for clients who pay ahead for the full season.

1.3 Automatic Contract Renewal

 

Maintenance service contracts automatically renew for the following season unless you provide written cancellation notice at least 30 days before the end of the current season. Upon renewal, we reserve the right to adjust prices by up to 10% without additional notice. Price increases exceeding 10% will require client notification and acceptance.
By accepting these Terms, you authorize automatic renewal of services and acknowledge potential price adjustments as specified above.

2. COMMUNICATION

 

2.1 Reminders and Follow-Up Emails

We send email reminders before each scheduled visit and follow-up emails after service completion. To opt out or limit these communications, send your request to service@townhomelandscapes.com.
No response is required to follow-up emails before the next service date. If satisfied with the service, you may respond affirmatively. If there are issues, please email a detailed description with photos when possible.

 

3. PROPERTY ACCESS

 

3.1 Access Requirements

If our crew cannot access your property in a reasonably safe manner or as directed, we will suspend that day's scheduled visit and reschedule once proper access is confirmed.
We will invoice you for rescheduling costs, including any fees incurred due to inability to access the property (labor costs, transportation, material costs, subcontractor costs, etc.). The final invoice will include the monetary cost plus 40% interest for property access issues.

 

3.2 Equipment Access and Utilities

You agree to provide reasonable access to:

Water sources when required for irrigation, planting, or cleaning
Electrical outlets when required for power tools
Adequate space for equipment and materials
Safe parking for service vehicles

If services require water or electricity and these are not accessible, we may:

Charge additional fees for bringing water/power supplies
Reschedule the service with applicable rescheduling fees
Modify the scope of service to accommodate limitations

You agree to notify us of any access limitations at least 48 hours prior to scheduled service. Additional charges may apply for service delays caused by lack of utility access.

4. SCOPE OF WORK

 

4.1 Additional Work

Requests for additional work not covered by signed contracts will be denied without a formal contract amendment. An amendment will not necessarily change the contract price.
If a crew leader performs tasks outside those listed in the contract, Treehous, LLC will not be held responsible for any damages, injuries, or complications resulting from those actions.

4.2 Subcontractor Authorization

You authorize Treehous, LLC to utilize subcontractors at our discretion to complete any aspect of your service. We remain responsible for quality control and contract fulfillment regardless of whether our employees or subcontractors perform the work. All subcontractors we engage are properly licensed and insured.

4.3 Integrated Change Order Process

Any modification to the original scope of work requires a formal change order. The process includes:

Written request for scope change submitted to sales@townhomelandscapes.com
Evaluation and pricing of requested changes by our team
Formal change order proposal delivered to client
Written client approval and payment of any additional deposits
Scheduling of modified work

Work outside the original scope will not commence without completion of this process. Verbal agreements or instructions to field personnel do not constitute authorized changes.

4.4 Potential Work Stoppages

Treehous, LLC may stop work under the following circumstances:
Site Not Delivered As Expected (Excess Waste/Objects): If site conditions have dramatically changed since photos were shared or site assessment was conducted, work may be suspended until an altered quote is agreed upon or the site is restored to expected conditions.
Site Not Delivered As Expected (Excess People On-Site): If we must work around other crews/people on the property, this must be communicated to sales@townhomelandscapes.com 24 hours prior to the scheduled visit.
Root/Stump Removal Required: If we encounter stumps or root systems not visible during initial assessment that impact project completion or equipment wear, we may suspend work to discuss alternatives with the client. We offer stump/root removal services and can provide separate quotes for such work.
Hazardous Conditions (Insects and Animals): Our crew will work within reasonable distance of certain hazards but will suspend service in areas posing significant threats to health and safety. It is not our responsibility to eliminate these hazards.
Hazardous Conditions (Waste): If we encounter hazardous waste during excavation, we will suspend work until a safe plan is established. We will not incur costs or responsibility for removing hazardous materials.
When hazards are eliminated, please notify us so we can safely resume work and provide an updated completion schedule.

 

5. SERVICE CATEGORIES

 

5.1 Lawn Maintenance

Services include:

Mowing: We recommend mowing to our standard 3" height on a weekly basis with un-bagged grass clippings for optimal lawn health. Height adjustments and bagging are available upon request.
String Trimming: Performed in areas too small, steep, or uneven for lawn mowers, including around retaining walls and pathways.
Additional Long Grass Fee: When grass exceeds 6 inches, additional fees apply (up to 100% of combined mowing and bagging costs). Our crew will document with photos prior to mowing. We reserve the right to require "Clearing Overgrowth" service before resuming routine maintenance on severely overgrown areas.
Bagging of Grass Clippings: Available for an additional cost. We use compostable paper bags and can haul them away or leave them in designated areas for bulk trash collection.
Hauling: We dispose of grass clippings at the PG Organics Facility.
Edging: Creates clean demarcation between grass and adjacent elements such as flower beds, walkways, and patios.

 

5.2 Routine Maintenance

 

Services include:

Shrub Trimming
Plant Care
Turf Care (may require access to water spigot)
Snow Removal
Leaf Removal
Flower Bed Improvement

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5.3 Seasonal Maintenance

Landscape Bed Maintenance:

Hand Weeding: Manual removal of undesirable plants without machinery or chemicals. Charges relative to time required.
Shrub Trimming: All property shrubs pruned 3 times yearly unless otherwise specified.

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5.4 One-Time Services

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Lawn Maintenance: Mowing, Long Grass Fee (if applicable), Bagging, Edging, Hauling
Seasonal Maintenance: Shrub Trimming, Plant Care, Turf Care, Snow Removal, Leaf Removal, Flower Bed Improvement
Routine Maintenance: Weeding, Trash/Debris Removal, Dog Waste Removal, Food Waste Removal

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6. SCHEDULING AND SERVICE ADJUSTMENTS

6.1 Schedule Adjustments

During maintenance seasons, we will adhere to our schedule while prioritizing lawn health and worker safety. Due to weather and other factors beyond our control, we reserve the right to adjust service dates by up to two days before or after scheduled dates. For adjustments beyond two days, you will receive prior notification.
If service occurs 3+ days after the scheduled date, we will credit your account $20 and adjust future visits as needed.

6.2 Service Frequency Changes

Clients may change service frequency between weekly and bi-weekly at any point during the season. We operate in specific areas on specific days of the week (e.g., Tuesday - Georgetown, Wednesday - NOMA).
Requests for service on days we don't typically operate in your area will be quoted as one-time jobs separate from routine maintenance. If accepted, we will skip the routine maintenance closest to that date and resume regular service thereafter.

6.3 Continuing Service Between Seasons

A season is defined as the period when a particular service is offered (e.g., Lawn Maintenance: 4/1 - 11/25). If you don't wish to continue service in the following season, you must notify us before the next season begins by emailing sales@townhomelandscapes.com. Otherwise, service will automatically renew and be added to our maintenance schedule.
You are responsible for payment of all services received until proper cancellation notice is provided.

6.4 Cancellation Policies

6.4.1 Recurring Maintenance Contracts

Maintenance contracts are non-binding and can be altered, paused, or canceled at any time without fees. To cancel or suspend service, email notice is required 1 day prior to your next scheduled visit to sales@townhomelandscapes.com. We will remove your next and future visits from our schedule, and you will not be invoiced for services after proper notice.

6.4.2 Seasonal and One-Time Contracts

For seasonal and one-time contracts, the following cancellation fees apply:

Materials purchased specifically for your project (non-refundable)
Labor hours already committed to your project, billed at $110 per hour
Opportunity cost fee of up to $1,000 per projected day of work

Once work on a project has begun, cancellation is not permitted unless Treehous, LLC agrees to a cancellation price. Any deposits made are non-refundable.
We may suspend/cancel service for any reason, including overdue balances or changes in service areas. You will be immediately notified of any suspension with an invoice for any outstanding balance.

7. PRICING AND PAYMENTS

7.1 Price Adjustments

Based on landscape elements and service area size, we may need to adjust pricing for future visits. This determination is based on average time spent per visit. We will notify you of any price changes by phone and email. For price increases, service will be suspended until you consent to the change. For decreases, we will adjust payments and continue service.

7.2 Payment Terms and Schedule

7.2.1 Payment Due Dates

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All Services: Payment is due immediately upon service completion.
Down Payments: Required before service begins, as specified in your contract.
These payment terms supersede any other payment terms from any person, entity, or organization with whom we contract. In the event of conflicting payment terms, Treehous, LLC's terms shall prevail.

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7.2.2 Late Payment Consequences

If payment is not received by the due date:

First Notice (Day 6): A courtesy reminder with no additional fees.
Second Notice (Day 15): A 5% late fee will be applied to the outstanding balance, and service will be suspended.
Third Notice (Day 21): An additional 10% late fee will be applied to the outstanding balance.
Final Notice (Day 30): Account will be sent to collections with a 36% APR interest charge compounding monthly on the outstanding balance, plus all associated collection costs.

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7.2.3 Service Suspension

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Services will be immediately suspended when payment is 15 days past due.
A $50 reactivation fee will apply to resume services after suspension.
Suspended recurring service slots may be filled by other clients; we cannot guarantee the same service schedule upon reactivation.

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7.2.4 Payment Plans

If you anticipate payment difficulties, contact us before the due date to discuss payment plan options. Approved payment plans must be formalized in writing and may include:

Installment payments with specific due dates
Extended payment terms with a 5% service fee
Reduced service frequency to manage costs

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7.3 Payment Methods and Processing

We accept:

Credit Card
Debit Card
Check
Cash
ACH Transfer

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7.3.1 Required Payment Information

Routine Maintenance Clients: All clients receiving routine maintenance services are required to keep a valid credit/debit card or ACH information on file. By accepting our Terms of Service, you explicitly authorize Treehous, LLC to automatically charge your payment method on file upon completion of each service. This authorization remains in effect until service is terminated according to our cancellation policy.

7.3.2 Credit/Debit Card and ACH Payments

Our Head of Client Services will collect your payment information, and you will be charged upon work completion. Transaction fees not exceeding 2.99% of the final invoiced amount will apply.

7.3.3 Check Payments

Checks must be made payable to "Treehous, LLC" and mailed to the address provided on your invoice. Payments must be received by the due date to avoid late fees.
Note: Returned checks will incur a $35 fee plus any bank charges we incur. Two returned checks will require future payments to be made by credit card, ACH, or cash only.

7.3.4 Payment Processing Fees

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Electronic payments (credit/debit/ACH): Transaction fees not exceeding 2.99% of the final invoiced amount will be added to your invoice.
Cash/Check: No fees apply unless collection requires additional effort (travel time, vehicle wear, etc.), in which case a transaction processing quote will be provided.

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8. DISPUTE RESOLUTION

8.1 Payment Disputes

8.1.1 Dispute Filing Requirements

Any dispute regarding services rendered or payment must:

Be submitted in writing to disputes@townhomelandscapes.com within five (5) business days of service completion
Include your name, property address, service date, and invoice number
Provide detailed description of the disputed issue with supporting photographic evidence
Specify the resolution you are seeking

Disputes submitted without meeting all requirements above may be rejected without review.

8.1.2 Payment Obligations During Disputes

Filing a dispute does not relieve you of the obligation to pay your invoice by the due date. If a dispute is resolved in your favor, appropriate adjustments or credits will be applied to your account.

8.1.3 Dispute Investigation Process

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We will acknowledge receipt of properly filed disputes within two (2) business days
Our quality control team will investigate the dispute within seven (7) business days
If necessary, we may schedule an on-site inspection with appropriate personnel
A final determination will be made within fourteen (14) business days of the dispute filing
Our decision will be communicated in writing with supporting documentation

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8.1.4 Resolution Options

If a dispute is resolved in your favor, at our sole discretion, we may:

Provide a service credit applicable to future services
Perform remedial service to address the issue
Apply a credit to your account
Refund a portion of the payment

Monetary refunds will only be issued in exceptional circumstances and at our sole discretion.

8.1.5 Third-Party Claims

If you file a dispute with a third party (credit card company, bank, payment processor) before our dispute process is complete:

You will be charged a $75 administration fee
You waive your right to our internal dispute resolution process
Your service will be immediately and permanently terminated
You will still be responsible for payment of all services rendered

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8.1.6 Binding Arbitration

By accepting these Terms, you agree that any dispute that cannot be resolved through our internal process shall be resolved exclusively through binding arbitration in Washington, DC under the rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator, and judgment on the award may be entered in any court having jurisdiction.
You expressly waive any right to:

Participate in a class action lawsuit
Join your claim with others under class action
Have a trial by jury

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8.1.7 Limitation on Claims

Any dispute must be filed within thirty (30) days of the incident giving rise to such dispute. Any claim filed after this period will be automatically dismissed.

8.2 General Service Disputes

8.2.1 Quality of Service

If you believe a service was not performed to the standards specified in your contract:

You must notify us in writing within forty-eight (48) hours of service completion
Provide photographic evidence clearly showing the deficiency
Allow our crew reasonable opportunity to address the issue within five (5) business days

Failure to provide timely notification with evidence constitutes acceptance of the service as satisfactory.

8.2.2 Service Verification

All services are documented with date and time-stamped photographs taken before, during, and after service. These records serve as definitive proof of service completion and quality.
By accepting these Terms, you acknowledge these records as valid evidence of service performance.

8.2.3 Weather-Related Rescheduling

Service delays or rescheduling due to weather conditions do not constitute a breach of contract and are not eligible for dispute or compensation.

8.2.4 Property Damage Claims

Claims regarding property damage must:

Be reported in writing within twenty-four (24) hours of discovery
Include clear photographic evidence of the damage
Provide proof that damage was not pre-existing
Establish direct causation to our service activities

We reserve the right to inspect any claimed damage, obtain repair estimates from our preferred vendors, and make repairs ourselves or through our contractors.

9. INSURANCE AND LIABILITY

9.1 Insurance Coverage

Treehous, LLC maintains comprehensive general liability insurance with coverage limits of $1,000,000 per occurrence and $2,000,000 aggregate. Upon request, we can provide a certificate of insurance naming you as an additional insured for your property.

9.2 Liability Limitations

Our maximum liability for any claim, regardless of cause, shall not exceed the total amount paid for the specific service giving rise to the claim. We are not liable for:

Indirect, consequential, incidental, or special damages
Lost profits or revenue
Business interruption
Pre-existing property conditions
Damage resulting from acts of God or force majeure events
Damage resulting from third-party actions
Damage discovered more than 24 hours after service completion

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9.3 Property Conditions

You acknowledge that landscaping and excavation may reveal pre-existing property issues (improper drainage, irrigation issues, soil compaction, etc.) that were not visible or apparent before work commenced. Addressing these pre-existing conditions may require additional services at additional cost.

10. MATERIALS, CHEMICALS, AND WARRANTIES

10.1 Organic Approach

Treehous, LLC exclusively uses Omni-certified organic chemicals and fertilizers in our landscape services. While we take pride in our organic approach, we make no guarantee regarding certification standards or the efficacy of organic treatments compared to conventional products.

10.2 Chemical and Material Disclaimers

By accepting these Terms, you acknowledge:

Organic products may perform differently than conventional alternatives
Results may take longer to manifest with organic approaches
You are responsible for disclosing any known plant or chemical sensitivities before service
We are not responsible for allergic reactions or sensitivities to products used if not disclosed in advance
Weather conditions may affect the performance of treatments

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10.3 Plant and Material Warranties

Unless specified in a separate maintenance contract, plants installed by Treehous, LLC are not under warranty. Certain trees and shrubs may carry specific warranties as detailed in your service agreement.
Plants covered by warranty will be replaced one time only, subject to:

Proof of adequate watering and care as specified in our plant care instructions
No evidence of mechanical damage, pest damage, or neglect
Prompt notification of plant issues
Seasonal replacement availability

Hardscape materials typically carry manufacturer warranties only, which we will pass through to you when applicable.

11. PHOTOGRAPHY, INTELLECTUAL PROPERTY, AND SIGNAGE

11.1 Photography Authorization

You authorize Treehous, LLC to photograph your property before, during, and after services for quality control, documentation, and marketing purposes. We may use these photographs in our portfolio, website, social media, and promotional materials without compensation to you.
We will not include identifying information such as your name or exact address without additional specific permission. If you wish to opt out of marketing usage of your property photos, please email your request to marketing@townhomelandscapes.com.

11.2 Intellectual Property Rights

All landscape designs, plant selections, installation methods, and custom solutions created by Treehous, LLC remain our intellectual property. You are prohibited from:

Sharing our designs with competing landscape companies
Using our designs for properties not covered by our agreement
Reproducing or distributing our designs without written permission
Allowing third parties to copy our designs

Purchase of our services grants you a license to use the design only for the specific property covered by our agreement.
 

11.3 Yard Signage Rights

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By accepting these Terms, you grant Treehous, LLC the right to place branded yard signs on your property under the following conditions:

- For properties receiving ongoing maintenance services: For the duration of the service contract
- For properties receiving one-time services: For up to 30 days after service completion

You acknowledge that these signs serve as both service verification and marketing. We will place signs in locations that do not interfere with property use or safety. If you wish to opt out of yard signage, you must explicitly request removal by emailing marketing@townhomelandscapes.com.

12. FORCE MAJEURE

12.1 Unavoidable Delays

Neither party shall be considered in default of its obligations for delays resulting from:

Extreme weather conditions (flooding, sustained high winds, lightning, etc.)
Natural disasters
Pandemics or public health emergencies
Government restrictions or lockdowns
Labor disputes or shortages
Material or supply chain disruptions
Other circumstances beyond reasonable control

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12.2 Service Adjustments
In force majeure events, we will:

Notify you of the delay and anticipated impact
Provide updated service timelines when possible
Resume services as soon as practically possible
Prioritize existing clients when service resumes

You will not be charged for services not performed due to force majeure events, but we reserve the right to extend completion timelines without penalty.

13. SEVERABILITY AND SURVIVAL

13.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remainder shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent.

13.2 Survival of Terms

The following provisions shall survive termination of our service agreement:

Payment obligations for services rendered
Warranties and warranty limitations
Intellectual property rights
Dispute resolution procedures
Liability limitations
Indemnification obligations
Confidentiality requirements

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14. GENERAL PROVISIONS

14.1 Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States and the District of Columbia, without regard to conflicts of law principles.

14.2 Entire Agreement

These Terms constitute the entire agreement between you and Treehous, LLC regarding the subject matter herein and supersede all prior agreements and communications.

14.3 Updates to Terms

We reserve the right to update these Terms at any time. The current version will always be available on our website. Your continued use of our services constitutes acceptance of any changes.

 

15. CONTACT INFORMATION
Questions about these Terms of Service should be directed to:
Email: sales@townhomelandscapes.com
Phone: 202-684-2477

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