Our Terms of Service are listed below.
Use of Site
This website is operated by Treehous, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Treehous, LLC. Treehous, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Treehous, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Treehous, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services at sales@townhomelandsacpes.com, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@capitalgrowco.net.
Accepting the Proposal and Initiating Service
By approving the quote, you are agreeing to the following terms and conditions:
A down payment is required before the start of any contract: the amount of the down payment will be stated in the contract. Making the down payment will constitute affirmation of the contract and bind all parties involved to the terms of the contract. Service cannot and will not begin without completion of the down payment. Click the above hyperlink for step by step directions. Review the quote, Approve the quote, & Make the required deposit AND save their card on file.
If you are opposed to storing a card on file, we require that you pay ahead for the season or one-time job. Contact your Sales Rep or sales@townhomelandscapes.com to request a quote for the entire season. A 10% Discount will be applied to clients that pay ahead for the season.
General Terms
Accepting a Quote
To accept a quote, click the "Accept" button in the Client Hub, email sales@townhomelandscapes.com with the subject "I Accept Quote Number [#]" and/or make the required deposit, if required in the quote.
Once a quote is accepted a contract between the contact and any party they represent & Treehous, LLC is formed.
Reminders and Follow-Up Emails
We email our clients a reminder prior to each scheduled visit. Following the visit, we send a follow-up email. If you would like to limit or opt out of receiving reminder and follow-up emails, send your request to service@townhomelandscapes.com.
A follow up email will be sent after the completion of each round of routine maintenance. You are not required to respond to this email before the next service date. If you are satisfied with the level of service you received, respond yes. If there is an issue, please email us a detailed description of the problem and provide pictures if possible.
Accessing the Property
If our crew is not able to access the property in a reasonably safe manner or as directed by the client, we will suspend that days scheduled visit and reschedule once we have assurance that we can access the property, i.e. key code communicated. We will invoice the client accordingly for the cost of rescheduling, including any fees we incur for not being able to access the property such as labor costs, transportation of material costs, subcontractors costs, etc. We will bill the client the monetary cost we incur due to not being able to access the property with interest equaling 40% of the monetary cost Treehous, LLC incurs being added together to calculate the final invoice amount for not being able to Access the Property.
Additional Work
Requests for additional work to be completed that is not covered by signed contracts will be denied by all employees of Townhome Landscapes without the standing contract first being amended. An amendment to the contract will not necessarily change the price of the contract.
If a crew leader performs any task outside those listed in the contract, Townhome Landscapes will not be held responsible for any damages, injuries or complication caused as a result of those actions.
Breach of Contract
If you feel your contract is incomplete, please reach out to us immediately to initiate the arbitration.
If you feel Townhome Landscapes or its affiliates failed to uphold their end of the contract, you are required to submit a complaint to Townhome Landscapes directly within ten (10) days of the completion of the period of the contract. Email your complaint to sales@townhomelandscapes.com. After which you will be notified of what you must provide and what steps must be taken to resolve the issue. Townhome Landscapes will directly mediate the matter and consider all sides of the issue to determine the best course of action within sixty (60) days of the initial submission of the complaint.
If the accused party repudiates the charge of a failure to meet contractual terms during the period of the contract. Evidence from the accusing party will be required to prove a failure to meet the standards of the contract: inability to provide evidence at all, or that proves the accused party was not at fault, will require Townhome Landscapes to dismiss the claim of the accusing party.
If Townhome Landscapes accepts the claim of the accusing party, or after repudiation by the accused party, and the accusing party provides evidence proving Townhome Landscapes or its affiliates are at fault; Townhome Landscapes will be required to accept the claim made by the accusing party. If a claim is accepted, Townhome Landscapes will work with the accusing party to determine appropriate recompense. Indemnities will not be paid for any expense incurred by the accusing party during the period of time where the matter is under arbitration.
Townhome Landscapes reserves the right to make the decision of when arbitration on a matter should be outsourced to a federal court of law.
Potential Work Stoppages
Townhome Landscapes will never incur unexpected costs and may stop work as a result of the following worksite conditions
Site Not Delivered As Expected (Excess Waste/Objects in Landscape) - If the site has undergone dramatic changes since the time the photos shared with Townhome Landscapes were taken and/or the Site Assessment was conducted, we may need to stop work until an altered quote is agreed upon or the job site delivered as expected. These changes add to the scope of work required to complete the project, i.e. waste was left by another contractor,
Site Not Delivered As Expected (Excess People On-Site) -
If Townhome Landscapes is to be expected to work around other crews/people that are moving about the property, this must be communicated to sales@townhomelandscapes.com, 24 hours prior to the scheduled visit.
Root/Stump Removal Required - While moving soil to complete a project, we sometimes come across a stump or root system that was not visible, but significantly impacts our ability to complete the project and that will put major wear and tear on our equipment to remove. This is particularly the case when excavating or installing vegetation . We may suspend work, in this case, and reach out to the client or their representative to discuss a course of action. We may not resume service until the root system/stump is removed or another mutually amicable course of action agreed upon between the client and Head of Operations. Townhome Landscapes offers root/stump removal, and can quickly create a separate quote for and perform the removal of the root system/stump, so other work can continue.
Hazardous Conditions (Insects and Animals) - Our crew will work within reasonable distance of hazardous conditions, suchs as excessive dog waste, nest of dangerous insects or animals, but will suspend service in areas where they pose a significant threat to our crew's health and well-being. It is not the responsibility of Townhome Landscapes to eliminate the hazard.
When the threat is eliminated, Townhome Landscapes should be notified that it is safe to return to complete work in that area. At which point we will communicate an updated schedule for completing the work.
Hazardous Conditions (Waste)
If when excavating, we come across hazardous conditions/waste, we will suspend work, until a plan is made to allow for excavation to continue safely. Townhome Landscapes will not incur costs or take responsibility for the removal of the hazardous conditions.
When the hazard is remove, Townhome Landscapes should be notified that it is safe to return to complete work in that area. At which point we will communicate an updated schedule for completing the work.
Payment
Payment and Delinquency
Payment for services rendered is due upon completion of the term of the contract. This does not include the portion of the cost required as down payment which is due prior to the start of the contract.
If payment is not completed within five (5) days of the completion of the term of the contract, and no written authorization from Townhome Landscapes for a payment period extension was provided; you will be charged an interest of 36% APR, to compound monthly until payment is completed.
Payment & Payment Methods
We accept payment in the following methods:
Credit Card
Debit Card
Check
Cash
PayPal
If paying with credit card, the Head of Client Services will collect your credit card information and you will be charged upon completion of work. We will be charged no more than 2.99% of the final invoiced amount, for transaction fee.
If you have chosen to pay by check, send payment via mail upon receiving your emailed invoice to the address provided to you or arrange the pick-up of the check with sales@townhomelandscapes.com.
If you have chosen to pay by cash, send payment via mail upon receiving your emailed invoice to the address provided to you or arrange the pick-up of the check with sales@townhomelandscapes.com.
If you choose to pay through this method, we will require you to keep information required by debt collectors on file. Townhome Landscapes reserves the right to outsource collection to a debt collector in cases of extreme delinquency.
Online Payment Processing Fee
Fees associated with processing payment online are passed on to the client, not to exceed 2.99% of the final invoiced amount, including tax. These costs are included in the final invoice for design and one-time projects, and in every invoice for maintenance visits.
Cash/Check Payment Processing
There are no fees for transactions made via cash or check, as long as there is no additional effort put on Townhome Landscapes to collect cash/check. If securing payment requires additional time for our crew, wear & tear on our vehicles, and/or other associated costs -- i.e. traveling an hour and a half round trip to pick up a check. -- a quote for processing the transaction in the manner the client suggests is required.
For payment sent by mail, our mailbox is
5437 Connecticut Ave, Apt# 101
Washington DC, 20015
For payment left in a secure location or to be exchanged in person, email sales@townhomelandscapes.com with details regarding the location or meet up. If an additional fee is associated with the manner of exchange you suggest, we will attach a quote in our response.
Cash/check will ideally be left in an envelope in a plastic bag, with the amount written on the envelope. Checks must be made out to " Treehous, LLC "
Payment can be sent to Townhome Landscapes mailbox or left in a secure location.
Maintenance
Lawn Maintenance
Services:
Mowing
Mowing - We recommend mowing your lawn to our standard 3” mowing height on a weekly basis with un-bagged grass clippings, which results in a lawn that is healthy, fertilized and can withstand stressors such as heat and lack of rain. Mowing height can be adjusted, and grass clippings can be bagged upon request.
Weed-whacking,” string trimming is performed in those areas that are too small, steep, or uneven to be managed with a lawn mower. Included in string trimming is the maintenance of retaining walls and pathways.
Additional Long Grass Fee
Customers are subject to an additional lawn mowing fee when grass length exceeds 6 inches. Our crew will document this occurrence prior to mowing by taking photos from multiple locations and attaching them to the invoice. Tall grass puts a strain on our crew and equipment and adds time to the maintenance. Depending on the severity of the long grass, the additional charge may equal up to 100% of the combined cost of the mowing and bagging line items.
We reserve the right to make a judgement on whether a separate one-time service “Clearing Overgrowth” is required prior to a routine maintenance visit. If this is the case, we notify the client by email and phone call and suspend service until the lawn area is brought back to a baseline, which we could be done by approving the quote for "Clearing Overgrowth", attached to the above mentioned email.
Bagging of Grass Clippings
Bagging of grass clippings is separate from mowing and will be included as debris removal for an additional cost. We will use compostable paper bags as designated by the city and haul them away for an additional charge. With the clients consent, we will leave the bags of grass clippings in the designated area to be hauled away, usually in a location where it is stored for pick up by bulk trash collection that visits the property.
Hauling
We haul grass clippings away and dispose of them at the PG Organics Facility.
Edging
Edging provides a clean, finished demarcation between the grass in your yard and adjacent elements such as: flower beds, walkways, and patios. It is achieved with a variety of tools and is a technique which creates a distinct separation between the lawn and hardscapes. Edging is a treatment that will add significant curb appeal to your residence.
Price Adjustments
Depending on various landscape elements and the overall size of the service area, it may be necessary to adjust the price per visit for future maintenance visits. This determination will be made based on the average time spent working per visit. We will reach out via phone and email to notify the customer of price increase or decrease. If we notify the customer of a price increase, service will be suspended until the customer consents to the price change. For a price decrease we will adjust required payments and then continue with routine maintenance.
Schedule Adjustments
During the routine maintenance season, we will always do our best to stick to the schedule we have generated. Our priorities are to keep our promises to our clients and to balance those demands with ensuring the health of the lawn and the safety of our workers. Due to weather conditions and other factors out of our control we may be forced to change when we complete the cycle of routine maintenance to make sure we adhere to our priorities. We reserve the right to visit two days ahead of or after what is scheduled in anticipation of weather complications. If we will be coming later or earlier than two days in advance you will be notified prior to the visit, via text and/or email.
If we visit 3+ days after the scheduled visit, we will credit the client's account with Townhome Landscapes $20 and adjust future visits as required.
Continuing Lawn Maintenance Service From Season to Season (or Year to Year)
A season is defined as the period of the year we offer a particular service, i.e. the Lawn Maintenance season runs from 4/1 - 11/25. At the end of each season, if a client is not interested in having us service them the following season, they must notify Townhome Landscapes before the start of the next season. Unless Townhome Landscapes is notified of cancelation/suspension/alteration of service at sales@townhomelandscapes.com, the job being renewed and added to the maintenance schedule. Clients will be required to pay in full for any services they receive, until we are notified via email at sales@townhomelandscapes.com that the client would like to alter, suspend, or cancel maintenance service.
Canceling/Suspending Lawn Maintenance Service
To cancel or suspend service we must receive email notice 1 day prior to your next scheduled visit. We will remove your next and future visits from our schedule. You will not be invoiced for any service that you receive after giving notice of cancelation/suspension as directed above.
To cancel or suspend service that is tied to a binding we must receive email notice 1 day prior to your next scheduled visit. We will decide if we wish to honor your cancelation request and advise you of any conditions that must be met before we agree to cancel/suspend lawn maintenance service.
We may suspend/cancel service for a job for any reason, including the client has an overdue balance, we no longer service the clients neighborhood and other reasons. We will immediately notify the client of the suspension and attach an invoice for the overdue balance.
Routine Maintenance
Services: (Shrub Trimming, Plant Care, Turf Care, Snow Removal, Leaf Removal, Flower Bed Improvement)
Shrub Trimming -
Plant Care -
Turf Care
Some Turf Care services require access to a spigot with running water.
Snow Removal -
Leaf Removal -
Flower Bed Improvement -
Price Adjustments
Depending on various landscape elements and the overall size of the service area, it may be necessary to adjust the price per visit for future maintenance visits. This determination will be made based on the average time spent working per visit. We will reach out via phone and email to notify the customer of price increase or decrease. If we notify the customer of a price increase, service will be suspended until the customer consents to the price change. For a price decrease we will adjust required payments and then continue with routine maintenance.
Schedule Adjustments
During the routine maintenance season, we will always do our best to stick to the schedule we have generated. Our priorities are to keep our promises to our clients and to balance those demands with ensuring the health of the landscape and the safety of our workers. Due to weather conditions and other factors out of our control we may be forced to change when we complete the cycle of routine maintenance to make sure we adhere to our priorities. We reserve the right to visit two days ahead of or after what is scheduled in anticipation of weather complications. If we will be coming later or earlier than two days in advance you will be notified prior to the visit, via text and/or email.
If we visit 3+ days after the scheduled visit, we will credit the client's account with Townhome Landscapes $20 and adjust future visits as required.
Continuing Routine Maintenance Service From Year to Year
A season is defined as the period of the year we offer a particular service, i.e. the Routine Maintenance season runs from 4/1 - 11/25. At the end of each season, if a client is not interested in having us service them the following season, they must notify Townhome Landscapes before the start of the next season. Unless Townhome Landscapes is notified of cancelation/suspension/alteration of service at sales@townhomelandscapes.com, the job being renewed and added to the maintenance schedule. Clients will be required to pay in full for any services they receive, until we are notified via email at sales@townhomelandscapes.com that the client would like to alter, suspend, or cancel maintenance service.
Canceling/Suspending Routine Maintenance Service
To cancel or suspend service that is tied to a non-binding we must receive email notice 1 day prior to your next scheduled visit. We will remove your next and future visits from our schedule. You will not be invoiced for any service that you receive after giving notice of cancelation/suspension as directed above.
To cancel or suspend service that is tied to a binding we must receive email notice 1 day prior to your next scheduled visit. We will decide if we wish to honor your cancelation request and advise you of any conditions that must be met before we agree to cancel/suspend routine maintenance service.
We may suspend/cancel service for a job for any reason, including the client has an overdue balance, we no longer service the clients neighborhood and other reasons. We will immediately notify the client of the suspension and attach an invoice for the overdue balance.
Seasonal Maintenance
Landscape Bed Maintenance
Hand Weeding
Manual removal of undesirable plants without machinery or by applying chemicals will result in a healthier landscape bed so that the full beauty of your plants can shine. Weeds crowd out your desired plants and compete for nutrients from the soil. The level of effort required for hand weeding will depend on the complexity of plantings in the landscape beds. The charge for hand weeding will be relative to how long it takes to properly weed the bed.
Shrub Trimming
We will prune all shrubs on the property 3 times over the course of the year, unless otherwise specified.
One-Time Service
Lawn Maintenance: (Mowing, [Long Grass Fee], Bagging, Edging, Hauling)
Seasonal Maintenance: (Shrub Trimming, Plant Care, Turf Care, Snow Removal, Leaf Removal, Flower Bed Improvement)
Routine Maintenance: (Weeding, Trash/Debris Removal, Dog Waste Removal, Food Waste Removal)
Promotions
***Early Bird Specials - Order Routine Maintenance Prior to April 1, 2022***
Pay in advance for the season and receive a 10% discount. Email service@townhomelandscapes.com to receive invoice with discount reflected.
The first visit is $25 dollars for properties with service areas, under 2000 sq ft. The first visit does not include weeding or shrub trimming. The first visit is a one time service contract. After the first visit we will send a proposal for routine maintenance of the areas required. We will also send a separate proposal(s) for any additional routine maintenance service we recommend.
Changing Frequency of Service, Service Cancelations and Refunds
At any point in the season our clients are able to change the frequency of the service between weekly and bi-weekly. Townhome Landscapes operates within a specific area on specific days of the week. I.e. Tuesday - Georgetown, Wednesday- NOMA , ETC.
Customers requesting a routine maintenance service visit on a day of the week that we do not typically operate in will be quoted for a one-time job, separate from the dates given on the initial quote. If this quote is accepted, we will skip the routine maintenance service closest to that date and immediately resume service for future schedule visits as planned.
Referral Program
See Referral Program webpage for more details.
Use of Townhome Landscape’s Website
Access and Permitted Activities
We allow for anyone to have access to our website for purposes of learning about our services, prices and staying current on changes we make to our content.
Prohibited Activities
We do not allow for the use of any information gathering tools, devices or activities on our website without the express written consent of Townhome Landscapes.
We do not allow the copying of any part of our website for use or repurposing by anyone other than Townhome Landscapes, without the express written consent of Townhome Landscapes.
Prohibited activities include those listed above but are not limited to the specific examples provided.
Guarantee
All testimonials and pictures on our website are real and accurate and are provided by real customers.
All information and content will be updated as soon as it is noticed to be out of date.
We will not add anything potentially harmful, defaming, offensive or degrading to our website. We will not permit any testimonials that include any language that is defaming, offensive or degrading. They will be removed as soon as they are noticed.
We will allow all testimonials that are honest and accurate to be seen on our website.
What is Not Guaranteed
We cannot guarantee that the content of the website is accurate at the exact moment you view it.
We cannot guarantee there will be no harmful, defaming, offensive or degrading language or content on our website.
We cannot promise the website will not be hacked resulting in information being stolen or harmful content added.
Responsibility and Risk
Use of our website is at your own risk. We will not accept responsibility for any damage you incur to your person or property as a result of the use of our website.
We may update the content of our website at any time, without warning.
No indemnities will be paid and no compensation of any kind is guaranteed if the user of our website: incurs damage of any kind or has fees resulting from the use of our website.
Contracts Changes
We may update our contracts or content at any time without notice. Services of any kind will be suspended until all updated contracts are agreed to by all clients and users. For all one-time contracts; any contract not specific to the service being provided will not be required to be signed until after service has been completed. This does not pertain to recurring jobs or alterations to contracts that are related to the services provided in a one-time contract.