Frequently Asked Questions
What is the process for receiving a quote?
To receive a quote, click the "Request Work" button in the header of www.townhomelandscapes.com and submit your information.
Is there a cost for receiving a quote?
How does a client schedule service?
To schedule service, the client must accept the quote, which can be done by accessing the Client Hub. For one-time service, the client must also make the required deposit.
How do I view my quote?
You will receive an email when your quote is created and shared with you. This email will contain a link to the Client Hub, where you can view, accept and request changes to your quote.
How do I know when my next scheduled visit is?
Log into your Client Hub and select the "Appointments" tab found on the menu on the left side of your screen to view the next six scheduled services.
When can I alter/suspend/cancel maintenance service?
Clients can change the frequency of service, suspend or cancel service up to 24 hours prior to the next scheduled visit/appointment.
How can I alter/suspend/cancel maintenance service?
Email firstname.lastname@example.org that you would like to alter, suspend or cancel maintenance service. Please send the email from the email address that you put on file, so that we can easily associate your request with your name in our system(s).
Does ThL guarantee arrival at a certain time?
We cannot guarantee we will arrive at a certain time.
Must someone be present at the property during the time of service?
Nobody has to be at the properety for the property to be serviced. If there are parts of the designated area to be serviced that are typically inaccessible due to a locked fence or other obstacle we will need to be given instructions to access. If we are not given access or instruction on how to access the property we will service only the areas that we have access to. You will be charged the full amount.
How does payment work?
Payment in full is due at the completion of all services.
What is the Client Hub?
The Client Hub is were existing clients enter their email to view all past and future appointments, manage their quotes, and invoices, submit new work request.
How are credit cards securely stored?
When is payment due?
Payment in full is due at the completion of each service.
How does payment work?
How do clients receive credit for completing a promotion?
Clients will receive email receipt confirming that their account has been credited for the correct amount, once the conditions of the promotion are met.
Does Townhome Landscapes really only charge new clients $20 for their first mow?
Yes. We do reserve the ability to charge a long grass fee. The most that new clients will pay for the first service (with long grass fee applied) is $40. We will time how long the first visit takes and use this information to create a new quote for lawn maintenance, going forward.
How do I refer new business/clients to Townhome Landscapes?
Either the referring person or the person being referred can click this link and complete the form, to get credit with Townhome Landscapes.
Food Waste Collection
What happens to the food waste?
The food waste is delivered to PG Organics facility where it is converted into Leaf Gro brand compost. You can find this compost in Home Depot, and know that you are doing your part to reduce the amount of food waste that ends up in landfills.