Frequently Asked Questions

Quotes

What is the process for receiving a quote?


To receive a quote, click the "Request Work" button in the header of www.townhomelandscapes.com and submit your information. A Sales Rep will confirm that we received your submission via your preferred communication channel(s) and email you a questionnaire so that we can accurately and efficiently qualify the project(s) that you would like to complete. After receiving your completed questionnaire, your Sales Rep will determine if the project(s) is qualified or if more follow up is required to accurately qualify the project(s). An in-person visit may be required to accurately qualify your project and your sales rep will reach out at this time to coordinate the in-person visit. At this point, we will have qualified the project. Finally, the Sales Rep will email the client when their quote has been created, with a link to view the quote in the client hub.




Is there a cost for receiving a quote?


Quotes are free for all services - maintenance & one-time.




How does a client schedule service?


To schedule service, the client must accept the quote, which can be done by accessing the Client Hub. For one-time service, the client must also make the required deposit. A start date will be identified in the proposal. If the client prefers a different start date, they can request a different start date.




How do I view my quote?


You will receive an email when your quote is created and shared with you. This email will contain a link to the Client Hub, where you can view, accept and request changes to your quote.





Maintenance

How do I know when my next scheduled visit is?


Log into your Client Hub and select the "Appointments" tab found on the menu on the left side of your screen to view the next six scheduled services.




When can I alter/suspend/cancel maintenance service?


Clients can change the frequency of service, suspend or cancel service up to 24 hours prior to the next scheduled visit/appointment.




How can I alter/suspend/cancel maintenance service?


Email sales@townhomelandscapes.com that you would like to alter, suspend or cancel maintenance service. Please send the email from the email address that you put on file, so that we can easily associate your request with your name in our system(s).




Does ThL guarantee arrival at a certain time?


We cannot guarantee we will arrive at a certain time. The time that our Operations team visits can be different each appointment, as we optimize the route each morning by 7 AM that morning. Feel free to contact us at sales@townhomelandscapes.com or 202-410-6030 to get an update on the time that the Townhome Landscapes crew will arrive. We will provide you with a four hour window for which we will visit during.









General

Must someone be present at the property during the time of service?


Nobody has to be at the properety for the property to be serviced. If there are parts of the designated area to be serviced that are typically inaccessible due to a locked fence or other obstacle we will need to be given instructions to access. If we are not given access or instruction on how to access the property we will service only the areas that we have access to. You will be charged the full amount.




How does payment work?


Payment in full is due at the completion of all services. One-Time For one-time work, we require that a deposit be made before service is scheduled. - For deposits that are $300, or less, we accept payment through the "Client Hub". - For deposits greater than $300, we will include a link to make payment via PayPal We offer financing for clients who prefer to split payment into 3,12 or 24 monthly payments through SplitIt. If this is something you are interested in, make it known on the questionnaire and we will include a link to check-out Maintenance Lawn & Annual Maintenance For lawn and annual maintenance, we do not require a deposit. Payment is due after each visit. Clients are able to make payment, via the Client Hub. In the Client Hub, the client can choose to store their card on file, so that our Accounting team can charge the card after each visit. It is not required that clients save their card on file. Seasonal Maintenance For seasonal maintenance, we may require a deposit, especially when there is a cost of material associated with the maintenance, i.e. replacing mulch, planting annuals.




What is the Client Hub?


The Client Hub is were existing clients enter their email to view all past and future appointments, manage their quotes, and invoices, submit new work request.





Payment

How are credit cards securely stored?





When is payment due?


Payment in full is due at the completion of each service.




How does payment work?


Payment in full is due at the completion of all services. One-Time For one-time work, we require that a deposit be made before service is scheduled. - For deposits that are $300, or less, we accept payment through the "Client Hub". - For deposits greater than $300, we will include a link to make payment via PayPal We offer financing for clients who prefer to split payment into 3,12 or 24 monthly payments through SplitIt. If this is something you are interested in, make it known on the questionnaire and we will include a link to check-out Maintenance Lawn & Annual Maintenance For lawn and annual maintenance, we do not require a deposit. Payment is due after each visit. Clients are able to make payment, via the Client Hub. In the Client Hub, the client can choose to store their card on file, so that our Accounting team can charge the card after each visit. It is not required that clients save their card on file. Seasonal Maintenance For seasonal maintenance, we may require a deposit, especially when there is a cost of material associated with the maintenance, i.e. replacing mulch, planting annuals.





Promotions

How do clients receive credit for completing a promotion?


Clients will receive email receipt confirming that their account has been credited for the correct amount, once the conditions of the promotion are met.




Does Townhome Landscapes really only charge new clients $20 for their first mow?


Yes. We do reserve the ability to charge a long grass fee. The most that new clients will pay for the first service (with long grass fee applied) is $40. We will time how long the first visit takes and use this information to create a new quote for lawn maintenance, going forward.




How do I refer new business/clients to Townhome Landscapes?


Either the referring person or the person being referred can click this link and complete the form, to get credit with Townhome Landscapes.





Food Waste Collection

What happens to the food waste?


The food waste is delivered to PG Organics facility where it is converted into Leaf Gro brand compost. You can find this compost in Home Depot, and know that you are doing your part to reduce the amount of food waste that ends up in landfills.