Frequently Asked Questions

Quotes

How do I receive a quote?


To add a new question go to app settings and press "Manage Questions" button.




Is there a cost for receiving a quote?


Quotes are free for all services. We do charge $30 for quotes that require in-person meetings/visits to property. These type of visits are required for large jobs that require measurements.




How do I schedule service?


View Quote/Request Changes/Approve Quote (Click here for Step-by-Step Instructions)





Routine Service






General

Must someone be present at the property during the time of service?


Nobody has to be at the properety for the property to be serviced. If there are parts of the designated area to be serviced that are typically inaccessible due to a locked fence or other obstacle we will need to be given instructions to access. If we are not given access or instruction on how to access the property we will service only the areas that we have access to. You will be charged the full amount.




How does payment work?


Payment in full is due at the completion of each service. Clients are required to pay ahead for service or save a card on file in our system. The card will be charged after each visit.




What is the Client Hub?


The Client Hub is were existing clients enter their email to view all past and future appointments, manage their quotes, and invoices, submit new work request.





Payment

How are credit cards securely stored?





When is payment due?


Payment in full is due at the completion of each service. Clients are required to pay ahead for service or save a card on file in our system. The card will be charged after each visit.









Promotions

How do clients receive credit for completing a promotion?


Clients will receive email receipt within 24 hours of completing a promotion.





Food Waste Collection

What happens to the food waste?


The food waste is delivered to Food Waste Drop Off Sites designated by the DC Department of Public Works.





Townhome Landscapes

1270 4th St NE, Apt #209

Washington DC, 20002

©2020 Townhouse Landscapes, LLC.  Use of this site constitutes acceptance of our Terms & Conditions and Privacy Policy.

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