Frequently Asked Questions
Quotes
How do I receive a quote?
To add a new question go to app settings and press "Manage Questions" button.
Is there a cost for receiving a quote?
How do I schedule service?
Routine Service
General
Must someone be present at the property during the time of service?
Nobody has to be at the properety for the property to be serviced. If there are parts of the designated area to be serviced that are typically inaccessible due to a locked fence or other obstacle we will need to be given instructions to access. If we are not given access or instruction on how to access the property we will service only the areas that we have access to. You will be charged the full amount.
How does payment work?
Payment in full is due at the completion of each service. Clients are required to pay ahead for service or save a card on file in our system. The card will be charged after each visit.
What is the Client Hub?
The Client Hub is were existing clients enter their email to view all past and future appointments, manage their quotes, and invoices, submit new work request.
Payment
How are credit cards securely stored?
When is payment due?
Payment in full is due at the completion of each service. Clients are required to pay ahead for service or save a card on file in our system. The card will be charged after each visit.
Promotions
How do clients receive credit for completing a promotion?
Clients will receive email receipt within 24 hours of completing a promotion.
Food Waste Collection
What happens to the food waste?
The food waste is delivered to Food Waste Drop Off Sites designated by the DC Department of Public Works.